Have a question about our services or want to get in touch? Fill out the form below, or feel free to call us at (763) 208-9711. We'd love to hear from you!
Services. Red Barn Pet Retreat (“Red Barn”) provides dog boarding, daycare, grooming and are able to accommodate additional special services upon request.
Red Barn reserves the right to immediately change your Pet(s)’ type of boarding, daycare or grooming needs if we believe it is necessary to protect the health and well-being of your Pet(s), other pets, or our staff, and Owner agrees to pay any additional costs associated with the change. We will exercise reasonable judgment as we provide the Services.
Payment for Services. You agree to pay us for the Services we provide to your Pet(s) during each visit at the rates set forth at the start of such visit. Prices are subject to change without notice and seasonal rates may apply.
Payment will begin on the day and time you leave your Pet(s) and continue until the day and time you pick up your Pet(s).
If you do not pay your bill in full at check-out, Red Barn is required to return your Pet(s) to you at the time of check-out. You understand, however, that you will remain liable for all charges incurred during your Pet(s)’ stay, and Red Barn reserves the right to collect any unpaidbalance.
Pets not picked up on Departure Date. If Owner does not pick up your Pet(s) at the agreed upon date and time you hereby authorize us to continue to provide the Services as set forth in this Agreement at your expense. If Red Barn determines, at its sole discretion, that an extension of Services is required, payment in full may be required prior to extending such Services. Notwithstanding the law, we will follow the Pet Abandonment procedure. Daycare Pet(s) will be converted to boarding services if the Pet(s) has not been picked up within lobby hours and you shall pay the expense.
Pet Abandonment Procedure. Unless otherwise required by applicable law, if you fail to pick up your Pet(s) by the designated time all services will stop with the exception of medication administration necessary to ensure Pet(s) health and safety and basic boarding services (water, food, relief time & shelter). We will attempt to contact you by telephone and/or writing using the information you provided, advising you that if your Pet(s) is not picked up within a reasonable time period, your Pet(s) will be deemed abandoned and that we will deliver the Pet(s) to a third party adoption partner, Animal Control, or other similar agency. You understand that you may lose ownership of your Pet(s) under these circumstances.
Check-In and Check-Out. The lobby is open for check-in and check-out during regular business hours (Monday through Friday: 6:30 am to 7:00 pm; Sat. 8 am to 6 pm; and Sunday 9 am to 6 pm., and modified Holiday hours).
Daycare Pet(s) check-in or checked-out after Red Barn’s lobby hours will be charged an additional fee of $18.
Check-in time for boarders is 2:00 pm or later Monday thru Sunday and Red Bard will have modified Holiday times. Check-out time for boarders is 1:00 pm Monday thru Sunday and Red Barn will have modified Holiday times. Any boarding Pet(s) checked-in or checked-out outside these hours will be charged an additional fee of $18.
We may require government issued identification before releasing the Pet(s) to ensure we only release your Pet(s) to you, your Emergency Contact.
Reservations. Reservations are accepted but not guaranteed without verification of Red Barn requirements. Crate boarding may exist only as overflow or upon request.
Cancellations. If you need to cancel your reservation, please do so at least (2) days prior to your arrival date to avoid cancellation fee. Red Barn reserves the right to charge late cancellation fees in the amount of $25.
Emergency Contact. You must provide an adult, over the age of 18, as an Emergency Contact for Red Barn if you are unable to be reached in case of emergency, your Emergency Contact must also be someone other than the primary Pet Parent(s) and should not be someone traveling with you if you are leaving town. If we cannot reach you, you authorize us to contact your Emergency Contact. You agree that your Emergency Contact shall have your full and complete authority to make any and all decisions, including those related to the health of your Pet(s) and the expenditure of funds, for or on behalf of you and your Pet(s).
Emergencies. In an emergency or natural disaster, every effort will be made to contact you or your Emergency Contact to retrieve your Pet(s). You agree that Red Barn, at its sole discretion, is authorized to transport, and/or to make temporary alternative arrangements to house and care for your Pet(s) until you or your Emergency Contact can retrieve the Pet(s). You understand it may not always be possible to safely evacuate your Pet(s).
Personal Items. Do not bring items with your Pet(s) that are valuable or irreplaceable. Red Barn is not responsible for loss or damage to any personal item or toy left with your Pet(s).
Facility Tours. Red Barn offers facility tours. Anyone who enters the facility for a tour, including minors, acknowledges the risk involved with being near animals and will not hold Red Barn responsible for personal injury(s) that may occur.
Pet Health and Behavior. Red Barn reserves the right to refuse to accept a Pet(s) at check-in for any reason, including without limit, if it appears to us the Pet(s) is sick, injured, in pain, or that its behavior could jeopardize the health or safety of other pets or our staff.
No Pet(s) can stay with us unless the Pet(s) is healthy and we have confirmation from a licensed veterinarian that the Pet(s) is current on all vaccinations required by Red Barn prior to each stay.
You agree to execute the “Authorization for the Release of Veterinarian Records”.
You represent that your Pet(s) has not been exposed to rabies, distemper, or parvovirus within 30 days prior to beginning its stay with us.
If your Pet(s) has been treated for a contagious illness, we will not accept your Pet(s) until treatment has been completed and a statement of good health is obtained from a licensed veterinarian.
If at any time your Pet(s) is found to have fleas or ticks, we may provide the appropriate flea or tick removal treatment, and you authorize us to provide such service at your additional expense. Your Pet(s) will also be separated from the pack the duration of the stay.
If at any time your Pet(s) is found to have Conjunctivitis (pink-eye), we may provide the appropriate over the counter ointment, and you authorize us to provide such service at your additional expense. Your Pet(s) will also be separated from the pack the duration of the stay.
You acknowledge and agree that in the unlikely event your Pet(s) becomes ill or injured, or if your Pet(s) has a preexisting condition which is aggravated by its stay, and requires professional attention we will attempt to notify you or your Emergency Contact at the telephone numbers you provide. If we cannot reach you or your Emergency Contact, Red Barn at its sole discretion, may engage the services of a veterinarian and/or administer medicine or give other necessary attention to your Pet(s), and you authorize us to provide any such service at your additional expense. In cases we believe to be critical, we may take your Pet(s) to the veterinarian first before trying to contact you. If you refuse medical treatment for your Pet(s), Red Barn, at its sole discretion, may engage the services of a veterinarian and/or administer medicine to make your Pet(s) as comfortable as possible until picked up by you or your Emergency Contact, and you authorize us to provide any such service at your additional expense. If we cannot reach you or your Emergency Contact, we will make healthcare decisions for your Pet(s) based on the recommendations of available professionals.
Communicable Diseases. Although all Pet(s) coming into this facility are required to be vaccinated, it is still possible for a Pet(s) to become ill. You understand the risk and agree that Red Barn is not liable for any expense related to illness suffered by your Pet(s) during or after its stay.
You represent that your Pet(s) has no behavior problem (including aggressive or biting behavior) that has not been disclosed to us. You acknowledge that we may contact appropriate authorities if your Pet(s) bites another pet(s) or any person.
We may accept certain older Pet(s) and we may administer routine medication for chronic conditions, but we are not equipped to care for acutely sick Pet(s) or aggressive or biting Pet(s). We are trained to administer insulin injections for diabetic dogs.
Un-spayed females in heat are not accepted. If your dog comes into heat while boarding you will be charged an extra $25 per day.
The house brand of dog food is Wellness Core. If you are feeding any other food, please bring it with you. Changing dog food can cause severe upset stomach. If Red Barn has to supply dog food there will be a $5.00 charge per dog per day.
We ONLY accept puppies starting at the age of 4 months if they have had their first set of vaccinations completed. Please keep in mind their immune system is not fully developed and is still susceptible to illness.
In the unfortunate event that your Pet(s) passes away while in our care, we will hold your Pet(s) until you or your Emergency Contact are able to pick up your Pet(s); or if you wish, at your expense, we will arrange to have your Pet(s) cremated.
Photographs. Owner authorizes Red Barn to use and distribute any pictures of their Pet(s) taken while participating in activities on its website, social media and in other promotional materials.
You release, indemnify, and agree to hold Red Bard harmless from any and all manner of damages, claims, loss, liabilities, costs or expenses, causes of actions or suits, whatsoever in law or equity, (including, without limitation, attorney’s fees and related costs) arising out of or related to the services provided by Red Bard, except which may arise from the sole gross negligence or intentional and willful misconduct of Red Barn, including, without limitation, (i) any inaccuracy in any statement made by yourself or information provided by you to Red Barn, (ii) your dog, including but not limited to destruction of property, dog bites, injury, and transmission of disease, and (iii) any action by yourself which is in breach of the terms and conditions of this agreement.
Any controversy or claim arising out of or relating to this contract, or the breach thereof, or as the result of any claim or controversy involving the alleged negligence by any party to this contract, shall be settled by arbitration in accordance with the rules of the American Arbitration Association, and judgment upon the award rendered by an arbitrator may be entered in any Court having jurisdiction thereof. The arbitrator shall, as part of his award, determine an award to the prevailing party of the costs of such arbitration and reasonable attorney’s fee of the prevailing party.
Contact with Other Pets. While your Pet(s) is staying with Red Barn, he or she will commingle and socialized with other Pet(s). Every effort will be made to ensure the safety of our guests by assessing each Pet(s).
You acknowledge and agree that in the unlikely event your Pet(s) is injured, YOU RELEASE RED BARN FROM ANY LIABILITY FOR SUCH INJURY.
If your Pet(s) injures another Pet(s) or any person, you will be solely responsible for any injury to the other Pet(s)/ or person(s) as well as your own Pet(s), and YOU RELEASE RED BARN FROM ANY LIABILITY FOR SUCH INJURY.